Privacy Policy

AuthorizeRepairCenter - Professional Appliance Repair Services

Last Updated: December 2026

Google Ads Compliance Statement

AuthorizeRepairCenter is fully committed to complying with Google Ads policies and all applicable privacy regulations. We have reviewed and updated our privacy practices to ensure transparency, lawful data processing, and user protection in accordance with Google's requirements for advertiser verification.

1. Information We Collect

We collect information necessary to provide our appliance repair services:

Information You Provide Directly

Contact Information: Full name, phone number, email address, and service address for appointments.
Appliance Details: Brand, model number, serial number (if available), and description of the issue.
Service Information: Preferred appointment times, service history, and payment details for completed services.

Information Collected Automatically

Website Usage Data: Pages visited, time spent on site, referral sources, and interaction with website elements.
Technical Information: IP address, browser type, device information, and operating system for analytics and security purposes.

2. Legal Basis and Purpose of Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our service agreement when you book a repair appointment.
Legitimate Interests: To improve our services, prevent fraud, and maintain website security.
Legal Compliance: To meet our legal and regulatory obligations.
Consent: Where required by law, we obtain explicit consent for specific processing activities.

We use your information exclusively for:

Scheduling and performing appliance repair services
Communicating about appointments, estimates, and service completion
Providing technical support and warranty service follow-ups
Processing payments and maintaining service records
Improving website functionality and user experience
Preventing fraudulent activities and ensuring service quality

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies in compliance with Google Ads policies:

Essential Cookies: Required for basic website functionality and service booking.
Analytics Cookies: We use Google Analytics to understand website traffic and user behavior, configured with IP anonymization.
Marketing Cookies: Used to measure ad performance and optimize Google Ads campaigns, with appropriate consent mechanisms where required.

You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for service functionality.

4. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal information to third parties. We share data only under the following circumstances:

Service Providers: With technicians who require information to perform repairs at your location, bound by confidentiality agreements.
Payment Processors: With secure payment gateways to complete transactions.
Legal Requirements: When required by law, legal process, or valid governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public.

Important Business Disclosure: AuthorizeRepairCenter operates as an independent appliance repair service provider. We are not affiliated with, authorized by, sponsored by, or endorsed by any appliance manufacturers, including but not limited to Samsung Electronics Co., Ltd., LG Electronics Inc., or their respective affiliates. We provide repair services for appliances from various manufacturers as an independent service provider.

5. International Data Transfers

We process and store data within our service region. If international data transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws, including standard contractual clauses where required.

6. Data Security Measures

We implement industry-standard security measures to protect your information:

Secure data storage with access controls and authentication protocols
Encryption of sensitive information during transmission and storage
Regular security assessments and vulnerability testing
Limited access to personal data on a need-to-know basis
Employee training on data protection and privacy practices

While we implement reasonable security measures, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

7. Data Retention Policy

We retain personal information only as long as necessary for legitimate business purposes and legal compliance:

Service Records: 3-5 years for warranty and service history purposes
Financial Records: 7 years for tax and accounting compliance
Website Analytics: 26 months for Google Analytics data
Marketing Data: Until consent withdrawal or 2 years of inactivity

We regularly review and securely dispose of data that is no longer required.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of your personal data we hold
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data under certain conditions
Right to Restriction: Limit processing of your data in specific circumstances
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information below. We respond to legitimate requests within 30 days and may require identity verification for security purposes.

9. Google Ads Specific Compliance

Our privacy practices specifically comply with Google Ads policies regarding:

Transparency: Clear disclosure of data collection and use practices
User Consent: Appropriate consent mechanisms for tracking and marketing
Data Usage Limitations: Using data only for disclosed purposes
Security: Implementing reasonable data protection measures
Third-Party Compliance: Ensuring service providers adhere to privacy standards
Policy Updates: Regularly reviewing and updating our privacy practices

We have implemented additional verification procedures to ensure ongoing compliance with Google Ads policies and advertiser verification requirements.

10. Contact Information & Data Protection Officer

For privacy-related inquiries, data access requests, or to exercise your rights, please contact:

Privacy Contact: Data Protection Officer

Email: info@authorizerepaircenter.com

Response Time: We acknowledge all inquiries within 48 hours and respond to legitimate requests within 30 days as required by applicable laws.

Verification: For security purposes, we may request additional information to verify your identity before processing data requests.

11. Policy Updates and Notification

We regularly review and update this Privacy Policy to ensure compliance with evolving regulations and Google Ads requirements. Material changes will be:

Posted on our website with updated "Last Updated" date
Communicated to users when required by law
Reflected in our Google Ads advertiser verification materials

12. Governing Law and Dispute Resolution

This Privacy Policy is governed by applicable data protection laws in our operating region. Any disputes will be resolved through good faith negotiation, and where necessary, through the appropriate legal channels.